TEAM Software: ‘Building a Cohesive Foundation for Security’s Future’

Consider a typical working day. Your operation is a network of systems that don’t quite connect: one for hiring, another for payroll and another for scheduling. This type of siloed operation creates an environment of (often redundant and inaccurate) ‘busy work’. A single schedule change or a security officer’s availability update can trigger a flurry of phone calls, e-mails and subsequent spreadsheet adjustments. This consumes valuable hours and increases the potential for costly errors.

When the systems meant to support your business are this disjointed, they slow down an operation that necessarily needs to move with speed and accuracy.

Unified system 

Unified approaches to workforce management offer a path forward. An effective platform helps you by addressing core operational questions that otherwise drain management time and profitability. A strong core system provides the foundation for any business looking to grow and stay ahead of the curve, notably so as innovations in other technology, such as Artificial Intelligence (AI), continue to emerge.

The success of AI hinges on the strength of your foundational layer, which is why it’s so important to have a ‘single source of truth’ system connecting and running the entirety of your business. This, in turn, allows you to take reliable data and use it to drive intelligent decisions and powerful automation.

Similarly, the process from applicant to active security officer needs to be smooth and efficient. For example, TEAM Software offers a direct integration between its recruitment and hiring solution (Hire by WorkWave) and its industry-specific workforce management system (Timegate+), which establishes a direct link between hiring and scheduling.

Once a new team member is hired, their information flows directly into the workforce management system, thereby removing a common point of friction. This helps you to deploy new hires quickly in order to fill new posts or otherwise cover unexpected vacancies. Such a capability is valuable when you are bidding for a new contract that requires a quick scale-up of personnel.

Friction point

Continue this line of thought to the act of scheduling itself, which is one of the most common friction points we hear from industry leaders. At TEAM Software, we’re working to streamline this crucial function, incorporating AI and automation into the process to relieve the administrative burden, while still providing guardrails to ensure optimum staffing and rostering.

By rethinking how we can handle the logistical complexities of scheduling as a part of our core workforce management solution, managers are then free to focus on more high-value responsibilities.

A Complete API Catalogue is also an essential extension of a strong workforce management system. This technology changes how you use information you already have by letting your systems communicate directly. Information can then flow effortlessly between your workforce management tool and your payroll, access control or client management platforms.

This seamless connection is the key to streamlining your daily tasks. It eliminates the need for redundant data entry, reducing the risk of human error and ensuring all records are consistent and reliable across the business.

Future of operations 

A unified data source forms the foundation for future innovation. It’s what allows a business to take reliable data and use it to drive intelligent decisions and powerful automation.

The future of security operations will be defined by platforms that offer advanced workforce analytics and business intelligence. These platforms move beyond simple reports by providing a clear picture of key trends and metrics.

Wavelytics, for example, is TEAM Software’s business intelligence platform. It’s designed to provide a powerful data warehouse solution that helps companies make more informed decisions about staffing efficiency, resource allocation and profitability – helping to turn your system of record into a system of action by raising issues and insights before they can positively or negatively affect the bottom line.

Ultimately, the goal is to have technology that empowers your team and allows managers to focus on what matters most: leading their people and providing excellent service to clients. A cohesiv system that handles the administrative burden for you helps make that possible.

*Further information is available online at www.teamsoftware.com