Brian Sims

SMC boosts employee protection thanks to CriticalArc’s SafeZone technology

A ‘FIRST-of-its-kind’ partnership between CriticalArc and Security Monitoring Centres (SMC) is going to afford systems integrators and their customers “powerful new options” when it comes to staff protection, communications, engagement and well-being.

The two companies have confirmed an agreement which sees SMC extending its 24/7/365 Security Industry Authority/National Security Inspectorate accredited monitoring services with the addition of CriticalArc’s advanced SafeZone capabilities.

SafeZone makes it far easier for organisations to connect with their people wherever they are working – whether they’re based remotely, lone working in the community, travelling on business or otherwise present at a given site.

SMC’s customers will also benefit from “seamless” upgrade options going beyond traditional lone worker protection to advanced, real-time response and team co-ordination, vehicle tracking, tip reporting, well-being tools, mass and targeted communications and emergency management capabilities.

Vertical sectors

The technology is already trusted by millions of users worldwide across sectors including education, transportation, healthcare and critical infrastructure settings, actively transforming how organisations respond to incidents and allowing them to offer their people ‘Safety Everywhere’ wherever there’s a Duty of Care in play.

SMC is one of the UK’s longest-established and fully accredited monitoring service providers, with highly trained teams providing reassurance to customers on a 24/7/365 basis through a network of Alarm Receiving Centres.

Now, with the addition of SafeZone technology, SMC’s systems integrator partners will provide customers with the reassurance of faster and more targeted responses to emergency situations without any dependency on traditional and proprietary lone worker hardware solutions. This will provide protection for individuals in virtually any location, the ability for staff to use a check-in timer and fall detection when working in high-risk environments and access to routine help 24/7 at the touch of a button on a smart phone or a wearable device.

‘Safety Everywhere’ protection

“Building on our trusted 24/7 monitoring services,” explained Colin Walters at SMC, “we’re delighted that our business partners can now offer customers ‘Safety Everywhere’ protection thanks to SafeZone technology. Our customers are looking for new ways in which to build more supportive workplace cultures, while at the same time meeting their Duty of Care to all of their people. CriticalArc’s SafeZone is a transformative solution that lets them achieve this regardless of geography.”

Darren Chalmers-Stevens, chief operating officer at CriticalArc, informed Security Matters that the new partnership will benefit SMC’s systems integrator partners and their end user customers alike, duly delivering enhanced safety for thousands of employees in the workplace as well as for those members of staff working remotely or travelling.

Chalmers-Stevens asserted: “Now available through SMC, SafeZone affords UK organisations outsourced monitoring and response services with greater capabilities than ever before.”

*For more information on CriticalArc and SafeZone visit

**Additional detail concerning SMC may be accessed online at

Company Info


64 High Street, RH19 3DE
East Grinstead
RH19 3DE

04478 18 574309

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