OCS strengthens long-term security partnership with Tesco

The partnership brings around 300 security officers into OCS through a structured TUPE Regulations transfer process. Colleagues will provide visible reassurance in stores, adopt a customer service-focused approach to safety and co-ordinate mobile patrols across a broad and diverse retail estate.

The delivery model is built around resilience, consistency and a people-centred service, thereby ensuring colleagues and customers across each location feel supported and secure.

Tesco selected OCS based on the strength of its scalable delivery model, the company’s experience in managing large multi-site operations and its commitment to community-based crime prevention.

Ultimately, the service aims to deliver clear outcomes: safeguarding people, enhancing the in-store store experience and fostering constructive relationships with local authorities where crime and anti-social behaviour present challenges.

Estate ambassador model

OCS will implement a dedicated estate ambassador model. These roles will connect individual stores with local networks, supporting community intelligence and helping to tailor activities to local needs. Ambassadors will also work closely with the OCS social value team to co-ordinate programmes that make a tangible difference across local communities.

OCS has put into action a tailored welcome journey with enhanced benefits, role-specific induction and training in customer service-led security guarding, incident response and vulnerability awareness. Modern uniforms, designed for comfort and safety, will support colleagues during long shifts, giving them confidence to care for customers and respond effectively when needed.

Technology will be employed in a measured and practical manner. Data-driven scheduling guarantees the right presence at the appropriate time, particularly so for mobile teams operating across extensive regions.

Incident management tools will offer improved visibility of trends and facilitate engagement with local authorities. Technology is used as a facilitator for colleagues, not a catalyst, supporting people to deliver the best service.

Social value

Social value is a key aspect of the OCS approach. Programmes include People into Work, local recruitment, volunteering, soup kitchens and school and youth engagement. The community-focused roles will help co-ordinate activities and strengthen links between stores, local groups and the authorities. These initiatives demonstrate OCS’ dedication to improving lives and supporting communities through everyday service.

OCS will also continue to engage with local communities through participation in Business Improvement Districts, Business Crime Reduction Partnerships, charities and voluntary organisations. These relationships support broader efforts to address concerns around theft, organised crime, anti-social behaviour and homelessness. The goal is to help create safer and more inclusive environments for colleagues, customers and local residents.

The partnership encompasses clear sustainability measures. These include alternative mobile solutions that reduce vehicle use, carbon impact assessments and tree-planting commitments through the use of the OCS Live system. Each initiative underscores Tesco’s and OCS’ shared dedication to responsible and transparent environmental action.

Important partner

Steven Moore, managing director of security for the UK at OCS, said: “Tesco is a long-standing and valued partner. This contract reflects the trust built over 19 years and our shared commitment to creating safe, welcoming and resilient environments. Our colleagues will bring experience, care and professionalism to every store they support. We look forward to deepening our partnership and helping Tesco, its colleagues and its communities to stay safe.”

Brogan Lowe, UK security guarding and external partnerships manager at Tesco, responded: “Safety and service are at the heart of our stores. OCS has been a reliable partner in helping us to deliver on this requirement for many years. The company’s experience, structured approach and dedication to colleagues truly makes a difference in our daily operations. We look forward to continuing our partnership for the benefit of our customers and communities.”