Danhouse Security receives Levy funding for security apprenticeships

Oxford University has supported many businesses by transferring its unused Apprenticeship Levy funds to support companies, charities and industry sectors facing recruitment challenges.

The funding being transferred to Danhouse Security will afford three apprentices the opportunity to study Operations and Departmental Management to Level 5. The course covers site mobilisation for new contract wins, resource planning, business operations or setting and managing account KPIs.

Apprentices will learn, for instance, how to assess a given client’s request for additional officers and deduce whether there’s enough capacity to cover an emergency within the proposed budgets and security schedules.

Once the apprenticeship is completed, those involved will be able to apply for a Master’s (ie Level 7), in turn preparing them for a role as an operations or account director.

A further ten members of staff at Danhouse Security will study the Level 2 Customer Service Practitioner course to learn relevant practical skills, legislation and enhanced communication techniques.

Emotional intelligence

Crucially, the subject of emotional intelligence is also taught on the training courses. Modern security personnel need flexible leadership styles. Today, the ability to delegate, communicate and build strong relationships within diverse organisations is needed to ensure client needs are met. The apprentices will learn how to deliver high-quality customer service whether they’re an officer on-site or a customer account handler.

The flexible work-based learning will be delivered by Danhouse Security’s training partner Averee, with tutors hosting Zoom calls or visiting on-site at 10.00 pm to tutor night shift security teams when needed.

Anyone at the beginning of their careers can begin the Level 2 apprenticeships. Five years of experience or a Level 3 qualification are required to begin the Level 5 apprenticeships. The main criteria for both courses are the desire for career progression.

John Fitzpatrick, managing director of Danhouse Security, strongly believes that training security staff is essential for the business and the sector as a whole: “These apprenticeships enable several Danhouse Security personnel to begin the next stage of their career journey and help us expand the business, account and customer management capabilities across the firm. The apprenticeship funding generously transferred by Oxford University is so important in helping us to upskill our staff and achieve these aims.”

As research conducted by the SIA back in 2022 duly discovered, security officers often view their role as a temporary one. Through training, though, they can learn that there’s a wealth of opportunities within the sector.

*Further information is available online at www.danhouse,co.uk