Amberstone Security pioneers PACKED anti-fraud solution

The COVID-19 pandemic and the resulting boom in online ordering prompted a dramatic rise in false claims of items being undelivered. At the end of 2020, a survey of 3,000 UK and US consumers conducted by Signifyd found that 30% of those questioned had claimed an order hadn’t arrived when, in fact, it had.

At the beginning of the same year – prior to the pandemic taking hold – only 8.1% of consumers admitted to making such false claims.

As one of the leading providers of electronic security solutions operating across the UK and Europe, Amberstone Security’s innovative technology is “the first of its kind” and results from a collaboration with surveillance specialist Morphean and camera technology business Axis Communications.

By placing cameras at each packing station and recording the complete packing and sealing process, PACKED provides “incontrovertible” evidence that can be used in the event of a customer claiming their order has not arrived. This reduces fraudulent claims around missing orders, thereby allowing customer service teams to focus their attentions on legitimate complaints.

It’s not just fraudulent claims that PACKED can help eliminate. The technology can also be used in a variety of situations where a time and date stamp investigation is required, such as ‘click and collect’ enquiries, final-mile delivery processes and RFID package tracking.

As the only security services provider in the country currently offering PACKED, Amberstone Security is demonstrably leading the way when it comes to helping online retailers tackle refund fraud.

Dan Hardy, managing director of Amberstone Security, explained: “In what are undoubtedly challenging times for retail, the new PACKED system is a game-changer in the fight against refund fraud. We’re providing free trials to showcase the technology and all the benefits it brings, demonstrating what the significant opportunities and cost savings are for the retail industry.”