Mitie wins security contract for Westfield London and Westfield Stratford City

As part of the contract, Mitie will provide bespoke training to all 230 Mitie security officers on site to ensure that they have the latest expertise on how to deliver security services for retail spaces. Officers will also receive ‘guest service training’, affording them the skills to be able to support members of the public and respond to any issues that arise. This will play a key role in ensuring that customers have a positive experience at the locations.

Mitie and URW have also committed to putting sustainability at the heart of operations by using only zero emission electric vehicles to help cut carbon emissions from transport on site. In addition to this, all Mitie colleagues will be provided with sustainable uniforms to be recycled once they’re no longer needed. The contract sees the creation of a paperless office for the Mitie team.

Technology will be embedded in the contract, with Mitie rolling out its Merlin 24/7 solution. Through this app, Mitie’s security officers at Westfield London and Westfield Stratford City will receive real-time insights and updates to their mobile devices on relevant security issues. The updates will be supported by intelligence from security analysts located at Mitie’s Global Security Operations Centre and also members of URW’s in-house team.

The system will be used to share Best Practice and recommendations to the security officers on the ground.

Speaking about the new contract, Jason Towse (managing director of business services at Mitie) said: “We’re extremely excited to have started our partnership with Unibail-Rodamco-Westfield through this new contract and deliver security services for its Shopping Centres in London. As experts in providing security services to many retail and public space customers, we look forward to using our industry-leading technology to support our front line colleagues, helping to create safe and secure environments for customers and ensuring that they continue to have a great experience when on site.”