SMC and Permaconn extend partnership into UK and Ireland

As a specialist in the domain of monitoring solutions, SMC continually seeks new ways in which to elevate the value it delivers for installers and end customers alike. This latest announcement represents a natural progression for SMC’s 20-year partnership with Permaconn in Australia and New Zealand and allows the former to offer new and innovative solutions in the UK and Ireland.

SecureLink is the first of Permaconn’s connectivity solutions to be released in the UK and Ireland and “sets a new benchmark” for connectivity, reliability and uptime. Extensive field testing, including in some of the UK and Ireland’s most challenging connectivity ‘black spots’ (eg the Scottish Borders and Cornwall) has demonstrated SecureLink’s ability to maintain strong connectivity where other signalling solutions cannot and cellular phones are unable to receive any form of signal.

SecureLink also realises a new level of flexibility for installers, with a single device that can be adjusted to any grade from SP2 LAN to DP4 Radio-Radio (another ‘first’ for the UK and Ireland market). Traditionally, grade changes require a site revisit and co-ordination between the installer, the Alarm Receiving Centre and the signalling provider, often taking up to a week. SecureLink enables grade shifts to be implemented immediately by SMC, in turn saving significant amounts of time.

This combination of reliability, resilience and flexibility has been central to the success of the SMC -Permaconn relationship over decades, and is a key reason both organisations have chosen to extend the partnership into the UK and Ireland.

Positive for the industry 

Henri Newman, director of SMC, explained: “As a security monitoring provider with a highly successful SMC operation across Australia and New Zealand, we welcome the introduction of this new signalling product into the UK and Ireland market. It’s positive for the industry to see additional technologies and suppliers emerging. Healthy competition and innovation help us all to evolve, strengthen our technology and services and deliver better outcomes for customers.”

Andrew Pears, Group CEO of Permaconn, added: “We’re extremely grateful for SMC’s support as we bring SecureLink to installers across the UK and Ireland. The organisation’s input into the SecureLink R&D programme has been hugely impactful, helping us to shape a Best-in-Class solution for the region based on our established connectivity platform, which protects over 400,000 buildings globally from the threat of fire and theft.”

SMC operates fully accredited Alarm Receiving Centres that monitor intruder, fire, CCTV and other critical systems on a 24/7 basis on behalf of security installers and their customers. The company’s trained operators handle alarms in real-time, verifying incidents, contacting key holders or the Emergency Services and managing responses through structured escalation plans. This ensures that businesses and organisations receive reliable protection without needing to operate their own Control Rooms.

SMC also supports a wide range of advanced services, including remote video verification, virtual patrols, access control support and lone worker safety solutions. Its infrastructure is designed for resilience, enabling the organisation to deliver consistent monitoring for sectors ranging from retail and commercial properties through to critical infrastructure and public institutions.

By combining technology, accredited processes and experienced operators, SMC provides a dependable backbone for modern security and fire response operations.

Focusing on connectivity 

For 25 years, Permaconn has focused on making connectivity easy for its partners and end customers around the world. Understanding what fire and security system installers and Alarm Receiving Centres really want has helped the company to continually innovate its products and services such that it has become a trusted partner for market leaders and Governments in 21 countries with over 2,000,000 connected services in upwards of 400,000 buildings.

Permaconn develops and deploys a combined hardware and software solution to provide highly resilient communications links which protect life and property as well as business-critical applications across security alarm connectivity, fire alarm connectivity and Internet of Things connectivity.

The business also provides an enterprise software solution for Alarm Receiving Centres which underpins their operations and alarm response workflows, including one-click guard dispatch. All products are delivered with 99.99% uptime, Permaconn’s ISO 27001 (2022) certified network and 24/7 support including a local team in the UK.

Permaconn operates from offices in Manchester, Sydney, Christchurch and Perth to manage partners across the globe.

*For more information visit www.permaconn.com/securelink

*View the SecureLink from Permaconn launch video: https://www.youtube.com/watch?v=R4BD6oLw0b0&t=6s