SmartTask’s Mobile Operations solution selected by 360 Alert Security

An established end user of SmartTask workforce management software to manage over 700 officers, 360 Alert Security selected the Mobile Patrols app in a determined bid to streamline its service delivery, enabling it to respond faster and more efficiently when it comes to site visits and call-outs, while also complying with Duty of Care requirements.

In practice, 360 Alert Security’s managers use SmartTask’s software to schedule and plan client commitments quickly with runsheets that detail locks/unlocks, void property inspections and check point patrols before sending them to the app that resides on officers’ phones.

Paul Nadeem, general manager of 360 Alert Security, noted: “The great thing about SmartTask is the usability. It’s a good tool to manage staff anywhere. The geo-mapping in Mobile Patrols is great. We can see exactly who’s where at any given time. With SmartTask, management is easier and better. We have complete visibility and control and know whether an officer is on site or not.”

Real-time information

Managers at 360 Alert Security’s head office Control Room are automatically informed in real-time on progress and notified of check call status, without having to rely on updates from busy officers. Automated processes ensure that everything is invoiced and queries can be handled faster because the data is on hand to prove attendance.

In addition, jobs and activities can be reassigned (for example, in the case of sickness or a ‘no-show’) and notes added about particular sites, with all assignment details sent directly to the app.

Data from the app is integrated with customer invoicing and payroll, thereby reducing errors and helping to adhere to Service Level Agreements.

Paul Ridden, CEO of SmartTask, informed Security Matters: “We have designed industry-leading features within our workforce management software, many of them as a direct result of feedback from UK service providers. It helps our customers to radically improve the way in which service contracts are set up, rostered and managed. They benefit from greater operational control, performance and higher quality service delivery thanks to the improved efficiencies.”

*For more information visit the SmartTask website at www.smarttask.co.uk