Quail Digital’s Pro12 headset “strengthens in-store response capabilities”

The British Retail Consortium (BRC) estimates that the true number of theft incidents across the sector may exceed 20 million per annum, given that many such episodes go unreported. Incidences of violence and abuse towards retail workers have surged to more than 2,000 per day, according to the BRC reports. Customer theft alone is estimated to cost the UK retail industry something in the region of £2.2 billion on an annual basis.

Against this challenging backdrop, the Pro12 retail headset system has (according to Quail Digital) been engineered to “strengthen in-store response capabilities, supporting better team co-ordination, faster reaction to shop floor incidents and enhanced protection for staff and assets”.

Advanced speech recognition

Tom Downes, CEO of Quail Digital, has stated that the Pro12 retail headsets enable “instant and clear communication” across shop floors, stock rooms and checkout areas.

Downes noted: “The system’s built-in speech recognition features can help staff respond to customer queries and product enquiries rapidly, as well as providing immediate team support amid security and safety concerns.”

He continued: “The headsets use advanced speech recognition for a hands-free immediate interaction with other team members and multiple user groups, enabling teams to communicate across multiple departments such as sales, warehouse, checkout and management.”

Founded in 1995, Quail Digital affirms that the Pro12 wireless headset system can integrate with existing store infrastructure – from audible alarms, kiosks and call buttons to store Artificial Intelligence and telephony – thereby ensuring that alerts and key messaging reach the right team members without delay.

‘Red Button’ alert 

“For security and theft prevention,” affirmed Downes, “the Pro12 retail headsets include a ‘Red Button’ alert. This is a regular communication override feature, which delivers urgent messages across all headsets store-wide on an instant basis.”

In addition, Downes observed: “With advanced speech recognition on the headsets, end users quickly and smoothly move between groups and call-up assistance, improve efficiency, support staff well-being and enhance the shopping experience even when under pressure.”

Importantly, the system is scalable – from single stores to nationwide retail chains – and offers a “long-term, consistent communication platform” for stores of all sizes seeking to reduce losses, bolster security and protect staff.

“UK retailers are operating in one of the most challenging environments we’ve seen in years,” concluded Downes, “with rising theft, labour shortages and increasing customer expectations. Whether for safety, customer service or operational efficiency, stores need clear and immediate communication. Retailers are dealing with rising theft, labour shortages and higher customer expectations: the Pro12 system is the solution to all of those concerns.”

*Further information is available online at www.quaildigital.com