ExCeL London awards multi-year security contract to Carlisle Support Services

Carlisle Support Services will be working closely alongside the venue’s in-house security team to ensure the security of ExCeL London’s 100-acre campus, as well as the safety of its four million annual visitors, event organisers and exhibitors.

The contract will see a designated contract manager, two client relationship managers and an extensive pool of in-house trained and incentivised security officers working at the venue for optimal operational scalability and to suit fluctuating demand.  

With over 30 years of experience gained from supporting some of the UK’s largest brands and venues – including ACC Liverpool and Ascot Racecourse – Carlisle Support Services also boasts many long-standing client relationships. The company’s track record, extensive expertise and promise-based culture is going to support ExCeL London’s vision of being the home of world-leading events.

Henry Havis, head of security at ExCeL London, explained: “The safety and security of everyone who visits ExCeL London remains our foremost priority. Working in partnership with Carlisle Support Services will only serve to reinforce that goal. The team members have already integrated themselves into our day-to-day security operations on a seamless basis. They’re working with our stakeholders, local residents and neighbouring businesses and we’re delighted to have them with us.”

Paul Evans, CEO at Carlisle Support Services, added: “We are delighted to welcome ExCeL London to Carlisle’s client portfolio of world class venues. We look forward to developing a true partnership approach and delivering sustainable innovations for the greater benefit of all. Becoming an invaluable partner as the venue continues to revolutionise events is our core aim.”

Value-added solutions

Carlisle Support Services supplies value-added solutions to chosen niche markets. Employing circa 5,000 members of staff, the business focuses on the provision of security, events and retail facilities support services in addition to contracted cleaning services.

The company partners with its clients in long-term relationships to deliver sustainable service innovations and operating efficiencies. Continuous improvement in service quality standards is built into all of Carlisle Support Services’ business solutions.

Part of the ADNEC Group, ExCeL London first opened in November 2000 in what is an area of huge regeneration in London’s historic Royal Docks. More than 20 years later, it has become one of the UK’s largest and most successful event venues, hosting some 400 shows per year and welcoming circa four million visitors from every corner of the globe.

Events hosted at ExCeL London generate around £4.5 billion in economic impact for London and support approximately 37,500 jobs throughout the events industry.

ExCeL London has witnessed significant investment by the ADNEC Group in its facilities and is currently embarking on a 25,000 m² expansion programme, which should be completed next October.

More recently, the venue has played host to innovative live events such as the all-electric Formula E motorsport championship and Disney100: The Exhibition. The venue’s management team prides itself on championing sustainability. In fact, ExCeL London is certified carbon neutral and is the first UK venue of its kind to achieve PAS 2060 status.

*Further information is available online at www.carlislesupportservices.com