AXA UK warns brokers on potential impact of BT Redcare closure

Redcare is one of the leading suppliers of alarm signalling systems for both commercial and residential properties in the UK, serving around 100,000 customers. The system sends an alert to the key holder and/or the police service if an alarm is activated.

As reported by Security Matters, the equipment at thousands of premises and properties will need to be replaced for the alarm signalling to continue to operate beyond 1 August 2025.

“It’s important that customers check the technical specifications of any new signalling equipment to ensure it’s a like-for-like replacement for the Redcare system,” asserted Dougie Barnett (pictured), director of customer risk management at AXA Commercial, a division within AXA UK.

“There are a limited number of alternative options. On that basis, customers should act now rather than wait until next year when the Redcare service closes. If they don’t, they risk being faced with delays or even an interruption to their service if there are manufacturing or installation bottlenecks.”

Technical information

AXA UK has e-mailed retail and commercial brokers to inform them of the closure of BT Redcare and will be providing detailed technical information on the AXA Connect broker website.

Brokers have been advised to ensure their clients are aware of the situation and make the necessary changes in good time, such that their insurance policy is not impacted in any way.

Customers should check with their broker or insurer if they’re unsure as to whether their new systems meet the requirements of their insurance policy.

Alarm signalling products such as the CSL Gradeshift Pro DP3 or any dual path alarm transmission system with performance level DP3 certificated to BS EN 50136-1:2012 will be accepted by AXA UK as a like-for-like replacement.