Brian Sims
Editor
Brian Sims
Editor
THROUGH A new collaboration agreement, existing customers of BT Redcare will now have access to continued service and migration expertise delivered by AddSecure, a trusted specialist in alarm signalling solutions.
Itself a European provider of secure Internet of Things connectivity, end-to-end solutions and alarm signalling, AddSecure has announced its collaboration with BT Redcare to continue the latter’s next generation fire and security alarm signalling services in the UK.
Following on from BT Redcare’s plans to cease operations from August 2025, AddSecure will step in as a partner to take on the responsibility of managing customer relationships with those Alarm Receiving Centres currently using BT Redcare’s next generation portfolio of alarm signalling devices.
The agreement enables AddSecure to leverage its extensive expertise in alarm signalling and expand its successful business model to the UK market. The All-IP solutions on offer will connect over fibre and 4G mobile.
AddSecure and BT aim to ensure a “seamless transition” for BT Redcare customers who choose to migrate to AddSecure. These customers can benefit from service continuity provided by “an industry-leading expert” in alarm signalling.
Further, AddSecure and BT Redcare will prioritise the transition from legacy alarm platforms to digital ones, offering customers high quality service and support throughout the process.
BT Redcare’s next generation portfolio has been built on years of expertise in alarm signalling and developed to offer fast, secure and reliable monitoring of alarm systems. BT’s decision to close its Redcare operations is a strategic move aimed at focusing on – and investing in – its core products and services.
No service interruption
Wim Harthoorn, director of sales for smart alarms at AddSecure, said: “Our team is committed to ensuring a seamless transition, while upholding the same level of excellence that BT Redcare customers have come to expect. This means that existing services will continue without interruption, requiring no action from customers. Installed BT Redcare alarm signalling units will continue to function as usual. Our long-standing experience in this field, combined with our focus on security, reliability and customer satisfaction positions us very well for meeting the needs of the UK market.”
Simon Warner, director of UK portfolio businesses at BT, responded: “We’re pleased to have secured this agreement with AddSecure so that UK alarm installers can continue to benefit from next generation technology, alarm equipment and services even after BT Redcare closes operations. We are now focused on supporting our existing customers to ensure a smooth transition.”
Stefan Albertsson, CEO at AddSecure, concluded: “This is a great opportunity to build on the alarm services provided by BT Redcare and support customers in the UK, including those who’ve already switched to the next generation network and those yet to make the move. AddSecure’s entry into the UK market marks an exciting milestone for our company as it expands our global footprint and reinforces our position as a trusted provider of alarm signalling solutions.”
*Further information is available online at www.addsecure.com
