SIA issues guidance videos for businesses, licence holders and applicants

The new videos concentrate on a guide to the SIA’s business services, setting up an SIA business account, using the SIA’s Licence Status Checker or Licence Pay Only services, keeping SIA online accounts up-to-date, telling the SIA when something changes and an overview of the Public Space Surveillance (CCTV) licence.

Iestyn David, the SIA’s head of licensing and service delivery, explained: “It’s important we give our customers quality advice and guidance to support them with the application process, and also that we provide the necessary information such that customers can easily self-serve any queries they might have.”

David continued: “We’ve been reviewing the advice and guidance we make available to customers to identify what more we can do to render the information more visual and easily understood. The new videos were developed as part of a wider review by our licensing team, while keeping the customer experience at the forefront throughout. We will continue to monitor our contact strategy and continuously improve the advice and guidance we publish to help make the application process as straightforward as possible for new and returning customers alike.”

Three new playlists are available on the SIA’s official YouTube channel, combining existing SIA guidance with the newly released videos:

Playlist 1: Applying for an SIA licence

Playlist 2: Using a personal SIA online account

Playlist 3: Using our business services

The videos will also be accessible via www.gov.uk/sia and the SIA’s online licensing system.

The SIA is the organisation responsible for regulating the private security industry in the UK, reporting to the Home Secretary under the terms of the Private Security Industry Act 2001.

The SIA’s main duties are the compulsory licensing of individuals undertaking designated activities and managing the voluntary Approved Contractor Scheme.

For further information about the SIA or to sign up for e-mail updates visit www.gov.uk/sia

The SIA is also on LinkedIn, Facebook and Twitter (@SIAuk)