OCS opens state-of-the-art National Operations Centre in Ipswich

The National Operations Centre provides centralised and continuous support, live monitoring and data-driven insights for all OCS Security colleagues operating across customer sites nationwide. It serves as the core hub for key holding, security guarding bookings, lone worker protection and out-of-hours Help Desk support.

Built to the exacting requirements of BS EN 50518:2019, the new facility serves to ensure operational resilience, reliability and uninterrupted service delivery around the clock. It meets strict requirements for physical security, power continuity and data protection, enables direct police response and ensures business continuity for customers nationwide.

Artificial Intelligence-driven systems within the National Operations Centre analyse live data feeds from multiple sources to identify patterns, predict risk and enhance situational awareness. These insights enable faster decision-making, early intervention and more intelligent resource allocation across OCS’ national security operations.

Intelligent platforms integrate machine learning analytics, automated alerts and advanced communication tools, in turn supporting rapid response, proactive management and continuous performance improvement.

The National Operations Centre demonstrates OCS’ ongoing commitment to the highest operational and security standards in the industry and is expected to receive official Category 1 certification in the New Year.

For customers, this means confidence that all alarms, incidents and service requests are managed within a professional and technology-enabled monitoring environment designed for speed, consistency and complete visibility.

Innovation and technology

Daniel Dickson, CEO at OCS for the UK and Ireland, OCS, said: “The official opening of our new National Operations Centre marks a significant step forward in terms of how we protect and support our customers. It reflects our continued investment in innovation and technology, including the use of Artificial Intelligence to strengthen decision-making and enhance response times. These capabilities have made OCS one of the most technology-driven security providers in the UK.”

Dickson added: “By combining Category 1 standards with advanced systems and intelligent insight, we’re delivering exceptional standards of security, reliability and service on a 24-7 basis.”

Steven Moore, managing director of the UK security operation at OCS, observed: “This facility provides customers with access to tailored intelligence and support designed around their operational needs. Through real-time threat analysis, proactive incident management and a resilient national infrastructure, we’re helping businesses to stay ahead of risks and operate with confidence.”

Located in Ipswich, the National Operations Centre also supports local job creation and career development. Its opening reflects OCS’ continued commitment to innovation and service excellence.

*For more information concerning OCS Security Services visit the website at https://ocs.com/uk/services/security-services/