Genetec transforms Borough-wide safety in Hammersmith and Fulham

The deployment, which was carried out by North, is supporting significant reductions in crime, major operational efficiencies and the opportunity to begin offering monitoring services to neighbouring London Boroughs.

Hammersmith and Fulham Council faced challenges running three fragmented systems that were proving costly to maintain and limited co-ordination with important stakeholders such as the Metropolitan Police Service in addition to other London Boroughs.

Genetec Security Center was selected to overcome these issues thanks to its open architecture and an ability to integrate surveillance, Internet of Things sensors and analytics into a single platform, In addition to its flexibility to support Artificial Intelligence-driven monitoring and broader smart city initiatives.

Substantial improvements

Since migrating almost all of its cameras into Genetec Security Center, Hammersmith and Fulham Council has recorded substantial improvements in public safety. Total recorded offences are down 10% year-on-year, including a 44% reduction in knife crime, a 35% drop in robbery, a 30% decline in burglary and a 29% fall in theft from motor vehicles. These improvements are credited to faster response times, better intelligence-sharing and more effective joint operations with the police, local venues and nearby authorities.

Operational efficiency has also increased significantly, in turn leading to reduced costs and increased revenue-raising opportunities for Hammersmith and Fulham Council. The London Borough can now monitor more cameras with the same number of operators, making it possible to begin providing monitoring services to other public sector partners in order to fund further enhancements in its own Control Room.

Decisive step

“By partnering with Genetec and integrator North, Hammersmith and Fulham Council has taken a decisive step towards a safer and smarter London Borough,” explained Nicholas Smith, regional sales director for the UK and Ireland at Genetec. “This move affords the organisation the flexibility and functionality it needs to create safer public spaces.”

With a unified platform now in place, Hammersmith and Fulham Council is preparing for its next phase of modernisation, which is focused on expanding the use of advanced AI and analytics. For example, real-time object detection, behavioural analysis and pattern recognition are all being explored to support the London Borough’s wider crime reduction ambitions.

“Genetec and North have given us a single, future-ready platform that improves visibility, collaboration and efficiency across our surveillance operations,” observed Neil Thurlow, assistant director for community safety, resilience and CCTV at Hammersmith and Fulham Council. “It enables us to respond faster, work more closely with partners and deliver better outcomes for residents, at the same time supporting our ambitions for public safety well into the future.”

Open architecture

Tony Oliver, head of physical security at North, stated: “We chose Genetec Security Center due to its open architecture, proven scalability and ability to integrate legacy systems alongside new cameras, Internet of Things sensors and analytics. This allowed us to unify three disparate video surveillance systems into a single secure environment, simplify operations for Control Room teams and give Hammersmith and Fulham Council the flexibility to evolve the platform over time.”

Oliver concluded: “The end result is a future-ready solution that has improved efficiency, strengthened collaboration with partners like the Metropolitan Police Service and delivered measurable public safety outcomes.”

*Further information is available online at www.genetec.com