Genetec adds audio communications to Security Center SaaS

Whether handling day-to-day operations or co-ordinating an emergency response, security teams operating in sectors such as education, retail and healthcare can now use real-time audio, access control and video to make faster and more informed decisions.

With communications built directly into Security Center SaaS, operators interact with individuals at entry points, verify identities with live video and take immediate action without having to switch tools or interfaces.

“Our goal is to give customers the same freedom with audio that they already expect from video and access control,” said Christian Morin, vice-president of product engineering at Genetec. “Organisations can choose the intercom devices that best fit their needs and then manage them through a single cloud-native platform without being tied into a vendor’s proprietary ecosystem.”

Open architecture 

Communications for Security Center SaaS can support anything from a few intercoms to thousands across large enterprises. As it’s cloud-native and built on an open architecture, organisations can start small, test deployments with minimal investment and expand quickly using the intercom devices that best suit their needs. At launch, the feature will support intercom devices from Axis Communications, with plans to add more vendors in future releases.

“The native integration of Axis intercoms into Security Center SaaS built with Axis Cloud Connect means customers receive enterprise-grade communications without the complexity of standalone systems,” explained Fredrik Nilsson, vice-president for the Americas at Axis Communications.

Nilsson continued: “Security teams can manage Axis intercoms directly in the same platform they use for video surveillance, access control, event-to-action automation, forensic search, data analysis and more. This improves situational awareness and helps operators respond to incidents more effectively.”

Cyber security and privacy

Strong cyber security and privacy features are built into the design of Security Center SaaS. Like video and access control, audio data is handled as confidential information and secured with encrypted communications to safeguard data in transit.

Audit trails provide accountability during investigations, while automated software updates with regular security patches keep the system current against emerging threats.

Communications for Security Center SaaS are now available globally through the Genetec network of accredited channel partners.

*Further information is available online at www.genetec.com/product-releases/communications-for-security-center-saas