TfL awards intelligence-led security contract extension to Mitie

Building on a partnership that began back in 2017, the contract combines front line security services with advanced intelligence capabilities. A dedicated Crime and Intelligence Task Force will provide analytical support, threat assessments and targeted interventions to tackle graffiti, vandalism and anti-social behaviour. This Task Force will work closely with TfL and enforcement agencies to support investigations and the prosecution of repeat offenders.

Emboldening this approach, Mitie’s 24/7 Intelligence Security Operations Centre located in Northampton will provide continuous monitoring and analysis across TfL’s network in order to identify emerging risks, direct security support to where it’s needed the most and also strengthen the resilience of London’s transport infrastructure.

Shared commitment 

Reflecting a shared commitment to well-being and fair employment, all colleagues will receive at least the London Living Wage and the Living Hours standard minimum working hours contracts.

Colleagues will also benefit from free life assurance, a 24/7 multilingual online GP service and an Employee Assistance Programme offering practical, financial and mental well-being support not just for colleagues, but also their immediate family members.

In addition, 3,000 WalkSafe Pro licences will be provided, affording those colleagues travelling and working during anti-social hours access to a personal safety app with journey-sharing tools, SOS alerts and 24/7 monitoring support.

As part of the new contract, Mitie will deliver five apprenticeship programmes each year, including Level 2 to 4 Security Management apprenticeships and a Level 3 Critical Incident and AI apprenticeship.

Alongside this, four annual Ready2Work Programmes and 30 work placements will help individuals from underrepresented and disadvantaged backgrounds to gain the skills and experience needed to secure sustainable employment.

Taken together, these initiatives will create pathways into work and support the development of future security and intelligence-focused professionals.

Social mobility

Building on the social value commitments established through Mitie’s TfL cleaning contract, the company will continue to work with organisations including DebateMate in support of social mobility across London. Through school and community workshops, these partnerships are helping young people (and those facing barriers to employment) to build up their confidence levels, develop leadership skills and explore career opportunities in the transport and facilities management domains.

Since 2017, Mitie and TfL have worked in partnership across London’s transport network, further strengthening Mitie’s presence across the transport and aviation sector. In addition to security, around 2,000 Mitie colleagues deliver cleaning services across trains, the London Underground and bus stations, while Mitie also provides engineering maintenance and facilities management services across the various TfL head office locations as well as at the London Transport Museum.

Gary Culloden, managing director for security at Mitie, informed Security Matters: “We are proud to be retaining our partnership with TfL and to support one of the world’s busiest transport networks. Our colleagues play a vital role in helping to keep passengers safe and protecting the places that keep London moving every day.”

Culloden added: “By combining front line security expertise with advanced intelligence capabilities, we will help TfL to identify and respond to emerging risks, support safer journeys and create thriving communities.”

*Further information is available online at www.mitie.com