Chiltern Railways renews security contract with Amulet

The renewed partnership builds on a successful 12-year relationship between the organisations and will see Amulet implement a restructure of security operations, transitioning from static security guarding to a more dynamic mobile staffing model across the entire Chiltern network.

Under the new contract, Amulet will provide enhanced security services, delivering Travel Safe Officers (TSOs) and static security officers, with increased presence at major stations, among them Birmingham Moor Street. The company will deploy approximately 55 security professionals to support Chiltern Railways’ ongoing operations.

Innovative approach

The successful bid highlighted Amulet's innovative approach towards security management, extensive experience in providing TSOs and also its competitive pricing structure.

Indeed, the company’s thorough understanding of Chiltern Railways’ operations and proven track record of service in similar contracts were key factors in securing the renewal.

Kieran Mackie, managing director at Amulet, said: “We’re delighted to continue our partnership with Chiltern Railways. This contract renewal demonstrates our deep understanding of its security requirements. Our team is excited to implement the new mobile staffing approach to deliver more flexible and responsive security coverage across the network.”

Mackie added: “Employees working on this contract will receive an extensive training package and development opportunities, ensuring they’re equipped to deliver exceptional service, while furthering their careers in the security sector.”

Travel experience

Tony Baxter, operations director at Chiltern Railways, affirmed: “Security across our network is paramount for the travel experience and the safety of our customers and colleagues. This transition to a more mobile security presence will help us further enhance customer experience, while maintaining the high standards of safety and security our customers expect. We’re looking forward to continuing our successful collaboration with Amulet.”

*Further information is available online at www.amulet.co.uk