Description:
Product Support Engineer
Belfast
£35,000 Annually + Site Based, Pension, Laptop, Perks at Work Scheme, 25 days holiday plus bank holidays
About the Client:
- Our client, specialists in the Fire and Security industry, are seeking a hardworking and passionate Product Support Engineer based around the Belfast area to join their Product Support team on a permanent basis.
The Role:
- You will Provide technical support and diagnostics to Engineers and other site-based employees around the UK with a view to resolving as many system faults remotely as possible.
- You will provision the remote PPM activities on intruder alarm systems and collation of results onwards to the account management and admin functions.
- To provide system programming and commissioning services, in line with pre-planned roll out plans across Access Control, CCTV, Intruder Alarm & Intercom on the sites that are hosted within the ARC in conjunction with the site-based installation team acting on configuration information provided by the installation teams.
- To provide ‘go live’ support to the installation / commissioning teams to carry out all necessary acceptance testing to prove a system is fully operational and compliant with the agreed test plan.
- To provide timely and accurate remote telephone & remote system responses to site based technical issues and resolve as many system problems as possible without the need to send an engineer to the site.
- To provide timely and accurate remote telephone & remote system responses to site based technical issues and resolve as many system problems as possible without the need to send an engineer to the site.
Qualities Required:
- Previous experience of working at an engineering level with Access Control Systems, Intruder Alarms and / or CCTV systems
- Previous experience of offering over the phone and remote diagnostics / PPM service
- Good level of PC skills
- Understanding of electrical / electronics (relays, voltage, current, etc.)
- Customer focused with the ability to communicate technical subject matters to non-technical end users or technically capable engineers
- Organised and able to find field reference material quickly and pull out the required information in a concise manner
