Brian Sims
Editor

[Expired] Technical Support Engineer - 2855

Position:

Full Time
Contact Details
01509 615290
Company Details
Cento Personnel Ltd
Loughborough
Salary
£28,000 to £29,999 Annually
Technical Support Engineer - 2855 Image

Description:

Technical Support Engineer

Manchester

Up to £30,000

 


About the Client:

  • Our client, specialists in the Fire and Security industry, are seeking a hardworking and passionate Technical Support Engineer based around the Manchester area to join their team on a permanent basis.


The Role:

  • To keep up to date with new hardware & software product releases.
  • Assist Technical Support with further developments regarding monitored key sites and customers.
  • Aid in the provision of technical support literature in all media forms.
  • Identify possible training requirements of installation/maintenance customers and encourage the training thereof.
  • Aid in the management of open/unresolved/escalated calls.
  • Maintain a flexible attitude to working hours.
  • Undertake the occasional site visits for the consultation, investigation or rectification of related technical issues.
  • To work with PAC GDX field sales at the system specification stage.
  • Providing proactive and consistently high levels of customer service and to demonstrate commercial awareness in regards to the customer support provided.


Qualities Required:

  • Solid experience in a customer technical support function.
  • Customer support, customer delight.
  • Sound knowledge in the intruder/Access service/installation industry.
  • Ability to work effectively in a team or solo environment.
  • Conscientious with assigned tasks.
  • Committed to department goals.
  • Outspoken regarding development of new and intuitive ideas to the customer.
  • Excellent problem solving abilities.

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