Brian Sims
Editor
Brian Sims
Editor
Position:
Full Time
Description:
A forward thinking and nationally renowned Security and Communications Company who are NSI Gold and BAFE accredited. They specialise in the design, installation, service and maintenance of integrated security systems and manufacture specialist equipment. They work with a wide range of public and private sector businesses and have achieved a reputation for quality, care and reliability which is second to none.
Role Summary
They are currently looking for a Service Coordinator/Office Administrator to join their team. You will report directly to the Operations Manager and will be the first point of contact for all staff.
Responsibilities
· To manage preventative (routine) and corrective (call-out) maintenance activities, including logging events, arranging appointments with customers and scheduling engineers.
· To maintain engineer call-out rota and ensure engineer diaries are updated.
· To process engineer dockets, ensure paperwork is accurate and complete.
· Liaise with sub-contractors/service companies as necessary.
· To ensure accreditations are kept up to date, e.g. NSI Systems, Constructionline, CHAS, NSI Fire etc.
· To monitor and order company stationery and filing supplies.
· To manage customer master files to ensure accurate record-keeping, including database updates.
Required
· Excellent organisational skills and the ability to manage priorities and time efficiently.
· Effective communication skills, both written and verbal, with a good telephone manner.
· Ability to manage customer relationships professionally and courteously.
· Desire to deliver exceptional customer service.
· Good computer skills, e.g., emails and calendars, writing documents, using spreadsheets etc.
· Ability to achieve a successful CRB check and security screening is essential.
· A working knowledge of office administration activities relating to the fire and security industry would be an advantage, but not essential.
Package
£21,000 - £25,000
