Brian Sims

[Expired] Junior IT Support Technician




Full Time
Contact Details
01480 473245
Company Details
Zitko Consulting
17a, Huntingdon Street
£18,000 to £19,999 Annually
£18,000 - £20,000
Junior IT Support Technician Image


Are you an IT superstar looking for an opportunity where you can learn and kick start your career?

We are working exclusively on behalf of a National Security Systems Integrator who pride themselves on delivery of the latest IP CCTV, access control and intruder alarm systems to their high-profile client base across the country. They have a growing division of the company which is their IT technical support, design and infrastructure team and are looking for a Junior Technical Support Engineer to join this rapidly expanding team.

You will have the opportunity to progress quickly working alongside a dedicated technical team and be the right person with the work ethic and ambition to succeed and will be rewarded accordingly.


  • Working alongside a technical support team to provide first-class technical support service to employees and internal systems. 
  • Take ownership of support requests, ensuring they are resolved and ensure customers are communicated to at all times.
  • You will work from Manchester and have a driving licence so you have the ability to travel to client sites if required.


  • Support for incoming service requests, utilising the help desk ticketing system.
  • Answer incoming telephone calls, tickets and emails.
  • Logging support tickets for all issues flagged, including 24/7 and daily checks.
  • Notify the ‘Help Desk Lead’ of reoccurring outages and abnormalities.
  • Ensure correct ticket information is maintained at all times.
  • Manage own ticket queue and work schedule in an efficient manner.
  • Assist on project work as and when required.
  • Keeping documentation up to date.
  • Flexible rota — out of hours cover.


  • Ideally 1-2 years’ experience working in an IT support environment.
  • Understanding of networking, and cloud-based software applications.
  • Should be able to demonstrate good communication skills, written, over the phone and face to face. 
  • Have at least 1 formal IT qualification at entry level or above. 

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