Brian Sims

[Expired] IT Support Engineer - 2254




Full Time
Company Details
Fire and Security Jobs
IT Support Engineer - 2254 Image


IT Support Engineer

Clifton, Bristol

£39,000 Annually + Split Remote Working and Site Based, Company Car, Pension, Perks at Work Scheme, 25 days holiday plus bank holidays, Mon – Fri 40hrs a week

About the Client:

  • Our client, specialists in the Fire and Security industry, are seeking a hardworking and passionate Technical Support Engineer based around the Bristol area to join their Technical Support team on a permanent basis.

The Role:

  • Responsible for the maintenance and monitoring of an on-premise security system
  • Resolving faults and meeting response/fix SLA’s
  • Provide support to engineers and contractors
  • Planning, testing, and deployment of updates and new applications to the security system infrastructure
  • To monitor real time alerts for hardware, software and security issues and using central monitor software to proactively predict and prevent issues.
  • To support and maintain the infrastructure of a Microsoft Hyper-V environment, including VM’s, SAN solutions and system applications.
  • To complete system checks that include hardware, performance, configuration, asset inventory and database backups.
  • To meet customer compliance and certification by following strict and rigorous policies and change control procedures for any / all system changes.
  • To conduct the planning, testing, installation, and rollout of system updates (Servers, Clients, Network, Applications, etc..) on pre-production and production.
  • To be a point of escalation for system issues and unplanned Headend faults.
  • To investigate, troubleshoot and resolve system faults that fall under 1st - 3rd support tasks and to liaise with software/hardware suppliers to resolve issues.
  • To provide timely and accurate remote telephone & remote system responses to site based technical issues and resolve as many system problems as possible without the need to send an engineer
  • To maintain accurate, real-time records of site-based interactions in Tesseract Service Centre providing customers and employees with all relevant information in a timely manner (call log numbers, progress updates etc.)
  • To maintain accurate and timely records of all technical issues in the company fault recording system.
  • Provide technical reference services (i.e., technical manual lookup) to field based engineers on IT equipment and a range of 3rd party Access Control, Video Surveillance, Visitor Management, and Intruder Systems.
  • To provide clear, well written technical documentation for a variety of purposes


Qualities Required:

  • Degree or HND level education in computing, electronics / computing or related subject
  • Previous experience of offering over the phone and remote diagnostics / PPM service
  • Good level of PC skills
  • 3+ years of IT, Server Support or IT administration experience providing industry leading technical support and customer service
  • Strong analytical skills, enquiring and investigative mind. Able to get to the root causes of a problem and communicate this clearly to others
  • Excellent knowledge with Microsoft OS (Server & Desktop) including Microsoft Active Directory, DNS, and Group Policy Management
  • Good knowledge with Microsoft Hyper-V and Linux / Ubuntu Server
  • Good knowledge with LAN/WAN/Firewall networking
  • Occasional UK travel and overnight stays may be a requirement
  • Participate in occasional out of hours work when required and being part of an on-call rota.
  • MUST be a full driving licence holder.
  • This role will require the successful applicant to undergo security clearance which is essential to the role
  • Manufacturer certification in any of the following product fields – Microsoft Windows Server 2012 R2 – 2019, Windows 7 – 10, Linux Ubuntu Server, CCNA / Allied Telesis Switches, and Firewalls is desirable but not essential
  • Experience of working with IP Video Surveillance Systems is desirable but not essential
  • Experience of working with asset management and monitoring software i.e., SolarWinds, Tripwire, GFI

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