[Expired] Fire Alarms Service Co-Ordinator

Description:

Fire Alarms Service Co-ordinator – Romford Essex

Responsibilities

Our client based in Romford has an exciting opportunity for a Service Coordinator to join them on a full-time basis.  Reporting to the Service Manager, the Service Co-ordinator will be the main point of contact, linking the office to the customer and will be responsible for processing and managing service through to invoice. 

Duties of a Service Coordinator: 

• Effectively plan the Engineers’ routes, reducing downtime and wasted journeys 
• Contacting customers and contractors to plan maintenance dates and update planners
• Ensure Engineers return their completed job packs
• Provide excellent customer service, communicating clearly, ensuring the customer's issues are managed effectively
• Support the business to maximise revenue and secure opportunities
• Ensuring emergency callouts are responded to within agreed SLA timescales
• Monitor email boxes to ensure customer requests are responded to in a quick and efficient manner

Requirements of a Service Coordinator:

• Previous experience in customer service 
• Have a proactive approach to working
• Be organised and work efficiently
• Proficient in Microsoft packages  
• Experience with coordinating/scheduling - desirable 

Benefits:  

• Pension 
• 5 hours per week
• 33 days paid holiday entitlement 
• Commission structure   

Salary:

£25,000 - £28,000 + incentive bonus      

Location

Romford